Support

We can help with installation, radio connections, StationPilot controls, configured services, and account or purchase questions. Include a concise summary and redacted diagnostics when appropriate.

Primary support support@stationpilot.app

Websitestationpilot.app

What to Include

Device and app

Include device model, iOS or Android version, StationPilot app version, and build number.

Station context

Include radio model, firmware version, connection path, and whether you are using LAN, VPN, or SmartLink.

Configured services

Note whether the issue involves Wavelog, QRZ, spot sources, RBN, portable award parsing, or station profiles.

Issue details

Describe what happened, what you expected, the screen involved, and whether the issue repeats in demo mode.

Diagnostics

Use StationPilot's redacted diagnostic copy or export flow where possible. Redacted diagnostics help with connection state, parser events, command queue behavior, Deck verification, Wavelog readiness, QRZ readiness, and support triage.

Do not send passwords, API keys, SmartLink tokens, QRZ credentials, Wavelog API keys, public IP addresses, or unredacted logs.

Response and Availability

Support is provided by email on a reasonable-efforts basis. There is no guaranteed response or resolution time. Radio, internet, App Store, Google Play, SmartLink, Wavelog, QRZ, cluster, RBN, and portable provider outages may be outside StationPilot's control.

Quick Troubleshooting

Confirm the phone or tablet and radio are on the expected LAN or VPN, or that SmartLink is signed in.
Confirm a radio slice exists and is selected before using VFO, audio, memory, or setup controls.
Check Settings for the correct station, service URL, callsign, and enabled source.
Use the app's connection status and diagnostics before reconnecting or changing configuration.
For purchase access, confirm the same App Store or Google Play account is active and use Restore Purchases when available.

Product Scope

StationPilot is an RX/control cockpit and operator workflow layer. It is not SmartSDR, a Maestro replacement, a panadapter, a waterfall client, a DAX/CAT engine, a digital-mode engine, or an official FlexRadio Systems product.